2016: Customer experience and voice of customer vendors will change their customer experience to boost sales & expansions

Acknowledging the mindset and the real needs of your potential client is what turns good sales people into great ones.

As we are in the world of customer experience, imagine how your sales cycle could be effected if we practice what we preach and examine these two elements above from that exact prism:- the experience our customers and prospects have and most of all – looking for.

The experience our customers have differs. It changes if they are the new kids on the CX block or have been around. Also, the role and position they carry:

Acknowledging the mindset and the real needs of your potential client is what turns good sales people into great ones.

As we are in the world of customer experience, imagine how your sales cycle could be effected if we practice what we preach and examine these two elements above from that exact prism:- the experience our customers and prospects have and most of all – looking for.

The experience our customers have differs. It changes if they are the new kids on the CX block or have been around. Also, the role and position they carry:

This way of looking at our challenge as CX and VOC vendors can change our approach and affect our business results. At Kampyle it totally changed the way we planned our sales throughout the funnel, professional services and account management strategies. Moreover, the tool set and actions we created and took.

The successful outcomes were quick to arrive. A few examples were our very successful CX launch kit and planning guides.

What’s my personal prediction for 2016? Vendors who comply with the terms CX and VOC will talk the talk and walk the walk. It’s not just about saying “We do CX”, “We are CX” “We know CX” and showing case studies.

This year we will put our money where our mouth is and CHANGE THE EXPERIENCE our customers have when they choose, implement and optimize their CX and VOC tools and platforms.

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